Job description
Rocycle is the European market leader in social fitness. We operate successful cycling and reformer pilates studios in Amsterdam, Berlin, Hamburg, Rotterdam, Cologne, Utrecht, Brussels and soon Munich. We are growing rapidly and with Groningen City as our first studio in Groningen, we are looking for a Studio Manager who plays a critical role in defining the success of our business.
As a Studio Manager you will take full ownership of the studio. You are the inspiration and leader of the team and act like a spider in a web, ensuring Rocycle’s operations are run smoothly and without any hiccups. You will be responsible for efficient scheduling, supporting the operational team when and where needed, empowering the studio team to be at their best and providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to this person. You are a jack-of-all-trades who thinks in solutions. You will manage a team of 10-15 studio assistants and 10-15 instructors.
What does your workday look like?
As a Studio Manager you will take full ownership of the studio. You are the inspiration and leader of the team and act like a spider in a web, ensuring Rocycle’s operations are run smoothly and without any hiccups. You will be responsible for efficient scheduling, supporting the operational team when and where needed, empowering the studio team to be at their best and providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to this person. You are a jack-of-all-trades who thinks in solutions. You will manage a team of 10-15 studio assistants and 10-15 instructors.
What does your workday look like?
- Manage overall operations including customer service, maintenance, cleaning, logistics, staffing and performance
- Uphold company standards of excellence and service, guaranteeing quality performance at all times
- Actively lead by example during shifts and being present at the studio
- Being the face of the studio and form relationships with riders and help grow Rocycle’s community
- Decide on team capacity needs and recruitment strategy by effective forecasting and planning - this also includes hiring and letting go of studio staff
- Manage studio partner- and supplier relationships
- Manage expenses for the studio and follow up on incoming leads, this includes scheduling for private rides and deals
- Make the schedule for your team
- Collaborate with Marketing for the operational execution of events at the locations
- Organize and implement quarterly training programs for staff
- Mentoring interns at the studio
- Ensure that the studio is compliant with safety and health regulations, at all times.
- Customer service and team improvements based on (e)NPS results